Terms of Use

Please read these Terms carefully before using the LiteWell website and services. By accessing or using the Site, you agree to be bound by the Terms set out below.

These Terms of Use (“Terms”) govern your access to and use of the LiteWell website, services, and any related digital platforms (collectively, the “Site”). By accessing or using the Site, you agree to be bound by these Terms, all applicable laws, and any additional policies referenced herein. If you do not agree, you must not use the Site.

 

LiteWell reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site following any changes constitutes acceptance of those changes.

All content provided on the Site is for informational and educational purposes only. It is not intended to constitute medical advice, diagnosis, or treatment.

 

You agree that:

Use of this Site does not establish a physician–patient relationship. A relationship is formed only after:

(1) completion of a formal intake process,

 

(2) clinical review by a licensed provider,

 

(3) direct interaction with a provider, and

 

(4) acceptance into care.

Communications through the Site do not independently create such a relationship.

You must be at least 18 years of age to use this Site. Services are only available in jurisdictions where LiteWell providers are properly licensed.

You agree to provide accurate information regarding your identity and location and understand that services may not be available in all states.

LiteWell provides care using telehealth technologies. You acknowledge:

LiteWell reserves the right to deny or defer care based on clinical or legal considerations.

You agree not to:

Violation may result in termination of access.

If you create an account, you are responsible for maintaining confidentiality of login credentials and all activity under your account. You agree to notify LiteWell of any unauthorized access.

All content on the Site is the property of LiteWell or its licensors and is protected under applicable intellectual property laws. Unauthorized use, reproduction, or distribution is prohibited.

The Site may contain links to third-party services. LiteWell does not control or assume responsibility for these services. Use of third-party services is at your own risk.

LiteWell operates as a direct-pay medical provider. You agree that payment is due at the time of service and that LiteWell does not bill insurance.

If applicable, recurring billing arrangements will be disclosed separately.

LiteWell providers have opted out of Medicare. You agree not to submit claims to Medicare and acknowledge full financial responsibility for services rendered.

The Site is provided “as is” and “as available.” LiteWell makes no warranties regarding accuracy, reliability, or availability of the Site or services.

To the fullest extent permitted by law, LiteWell shall not be liable for any damages arising from use of the Site, including indirect or consequential damages, loss of data, or medical outcomes.

You agree to indemnify and hold harmless LiteWell from any claims, damages, or liabilities arising from your use of the Site or violation of these Terms.

Any dispute arising out of or relating to these Terms shall be resolved through binding arbitration under the Federal Arbitration Act.

Arbitration shall:

You waive the right to a jury trial.

You agree not to participate in any class, consolidated, or representative action against LiteWell.

These Terms are governed by applicable federal law and the laws of the state in which services are rendered.

LiteWell reserves the right to suspend or terminate access to the Site at any time for any reason, including violation of these Terms.

If any provision is found unenforceable, the remaining provisions will remain in effect.

These Terms constitute the entire agreement between you and LiteWell regarding use of the Site.

If you have questions about these Terms, you can reach us at: